Operational intelligence for certification bodies

Analysis, practical cases and perspectives on automating the certification back office.

What a stage 1 report has to conclude

Certification · · 5 min read

Stage 1 does not close with a list of gaps. It closes with a decision — ready or not ready for stage 2 — and with the plan that decision changes.

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Corrective actions that close on time, without chasing

Operations · · 5 min read

Between the closing meeting and verified closure there are weeks of email. What the standard asks you to verify, and why the tracking — not the review — is what slips.

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What an EAC code is and how scope is set

Standards · · 6 min read

The code is not a label for the file. It decides which of your auditors may sign, how many days the audit takes, and whether your accreditation covers the client at all.

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The competence matrix your assessor always asks for

Accreditation · · 5 min read

Qualifications per scheme and code, training, witness audits and monitoring. What the record has to prove, and why the spreadsheet is stale by the time it is opened.

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